Icon Wipton

I recently had a very disappointing and humiliating experience at petit palace, icon wipton, and I feel compelled to share my concerns. The staff exhibited poor manners, which is surprising given the typically warm hospitality found in the city. As regular clients, we returned to the hotel's reception 24 hours after checking out to print our boarding passes before our trip back to the Middle East. Regrettably, the staff responded aggressively, denying our request and insisting we leave immediately. To our disbelief, they even raised their voices and threatened to involve the police, creating a scene in the street. It's essential to note that we as a family are seasoned travelers who always treat the service industry staff with upmost respect and know first hand the challenges of working in a hotel. The extreme reaction from the hotel's staff was completely unjustifiable. Upon reporting the incident to the hotel, we were accused of loitering and compromising the security of other guests in the lobby. Apparently our mere presence poses a threat. Furthermore they said that we should be aware of the rules being regular clients and that we are not allowed back in. This was perplexing, as it's the first time in my travels that I've been denied access to a hotel lobby after checking out. Any other establishments would actually come and take my order for a drink when I sit in the lobby. I hope that this feedback helps address and rectify the concerning behavior we encountered during our stay.